The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
All the rugs are 100% washed and clean. donβt need for any cleaning for at least 2 to 4 years unless any accident happens with the rug.
1. The use of a vacuum cleaner should be done moderately
2. Wash the rug after removing the dust (it will be easier)
3. you could wash the rug with cold water (never hot water)
4. The use of the detergent must remain exceptional and apply only on the stain (s)
5. Use mild shampoo or a special product for wool (thinner in warm water before using)
6. To dry your beni ourain, it is recommended to not expose the wool to the sun directly, turn the rug over and lay it flat on a clean surface.
7. If stain(s) persist, call a professional wool rug cleaner
We would be delighted to receive your custom order. Let us know what you are looking for and we will have it made for you.
All our made-to-order rugs and runners are freshly woven on receipt of your order. We normally require 3 - 4 weeks to weave, wash and prepare your rug, but please do let us know should you require it sooner and we will do our best to get it to you before.